To Reschedule/Cancel Your Examination:
Candidates may reschedule their examination appointment within the same testing window or cancel their examination appointment and schedule for a future testing window as stipulated below. To reschedule or cancel your examination appointment within the permitted timeframe, call Prometric at 800-741-0934 or go to www.prometric.com/InFRE.
Requests submitted 30 days or more before the original appointment
Requests submitted 29 to 5 days before the original appointment
Candidate must pay Prometric a rescheduling or cancellation fee of $50. Candidates who do not cancel their exam within the 29 to 5 day timeframe must submit a $150 exam window transfer fee to InFRE before scheduling their exam for another testing window.*
Requests submitted less than 5 days before the original appointment
Candidates who do not arrive to test for their appointment will be considered a no-show and must submit a $150 exam window transfer fee to InFRE before scheduling their exam for another testing window.*
* The $50 rescheduling/cancellation fee is assessed per Prometric policy and cannot be waived under any circumstance. Candidates are responsible for contacting Prometric to reschedule or cancel an examination appointment. If a Candidate decides to cancel an examination appointment and would like to schedule their examination during a future testing window, cancellations must be submitted to Prometric within the 29 to 5 day timeframe to avoid paying the $150 exam window transfer fee. The exam window transfer fee must be paid to InFRE at least 21 days prior to the testing window for which the Candidate would like to reschedule their examination.
Examination Fee Refunds
Candidates who have not tested for the CRC® examination may request an examination fee refund less a $150 processing fee within one year of their registration date. No examination fee refunds will be granted after one year of the Candidate’s registration date. It is the Candidate’s responsibility to know and understand the CRC® eligibility policy as stated in Section 3.1 of the Certified Retirement Counselor® (CRC®) Program Policies Manual and no examination fee refunds will be granted after a Candidate has tested and fails to meet the eligibility requirements.
Study Guide Refund
Study guides may be returned in unused condition within ten business days from the date of receipt. No refunds will be granted when study guides are returned more than ten business days from the date of receipt or in damaged condition.
Continuing Education Refund or Returns
Print materials may be returned in unused condition within thirty business days from the date of receipt. In general, digital content purchased and/or downloaded from InFRE is not returnable, however if you experience technical difficulties please contact us and we are happy to help you troubleshoot the problem.
No refunds will be granted when materials are returned more than thirty business days from the date of receipt or in damaged condition.